Select the appropriate line. Click Continue. Choose a start date and end date, then click Continue. Click Continue and follow on-screen step. Tap Line suspended: Temporary vacation hold.
Click Yes, Reactivate. You can suspend a line twice in a month period. Each suspension can last up to 90 days. Active individual lines will be billed their regular monthly charge. Download and print up to 18 previous bills for free by logging in to your My T-Mobile account.
This appears on your bill as " Bill Reprint Fee ". This appears on your bill as " Detailed Billing All ". Depending on your state or territory, you may qualify for an automatic late fee grace period. Any applicable grace period does not change your invoice due date and a late fee will be assessed against any outstanding amount once the grace period has ended.. The late fee grace period doesn't apply to partial account suspensions.
If your account is past due, a suspension is possible. This appears on your bill as " Late Fee for invoice ". See Change your phone number for more details. You mail us a different device. The device has physical or liquid damage. This appears on your bill as " Warranty Non-Return Fee ". This fee varies based on device and appears on your bill as " Warranty Non-Return Fe e". This appears on your bill as " Payment Support Fee ". You can also pay and set up payment arrangements online for free.
This fee is charged in store at the time of return. This fee is based on location and will vary from state to state. This appears on your bill as " Returned Payment Fee ".
This fee is charged in store at the time of upgrade. You can also upgrade with Self-Service for free. Assessed in the event an account is referred to a third-party collection agency. FamilyMode is a T-Mobile-branded app for parents to monitor their family's internet on the T-Mobile cellular network and any Wi-Fi connection. From the home screen, you can manage the following options by tapping the Menu button on the top-left corner:.
If you lose or forget your Lock Code you will need to remove and reinstall the FamilyMode app on the Parent device. After the reinstall the Lock PIN will be disabled. It is possible for family members to delete the app which will allow them to no longer have access to data, if restrictions are not enabled. In order to set app restrictions to prevent the app from being deleted, follow these steps:. Therefore, a new cycle may not necessarily start on the same date each month.
To quickly check your remaining account balance, time frame, and other information, see a list of self-service short codes for your prepaid account.
To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, check out the Find the right plan for you page. Limited time offer; subject to change. Plus taxes and fees. Not eligible for AutoPay discount or Kickback. Capable device required for some features. Features available until 30th day; if sufficient balance, services automatically renew at expiration.
If balance is insufficient to renew all lines on your account for days, all lines will be suspended for 30 days. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options.
Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Prepaid ONE Plan is not available for hotspots and some other data-first devices.
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